Last updated: September 28, 2026

The Home & Sleep Outlet mobile message service (the “Service”) is operated by Home & Sleep Outlet (“Home & Sleep Outlet,” “we,” or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time, and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Home & Sleep Outlet’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Home & Sleep Outlet through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Home & Sleep Outlet. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt out of the Service at any time. Text the single keyword command STOP to +18179456460 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device unless initiated by you. If you have subscribed to other Home & Sleep Outlet mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18179456460 or email support@homesleepoutlet.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages you send to a short code or telephone number we have changed, including any STOP or HELP requests, may not be received, and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

We want you to feel confident about your purchase. Please review our return and exchange guidelines below.

Order Cancellations

You may cancel your order and receive a full refund if the cancellation is made at least three days before your scheduled delivery date.

Orders canceled on the day of delivery or after the merchandise has been dispatched will be subject to a 25% restocking fee.

After Delivery or Pickup

Once merchandise has been delivered or picked up, all sales are considered final and are not eligible for refunds.

Unopened Merchandise

If your item remains in its original, sealed packaging and is not a special-order item, bedding accessory, or As-Is item, it may be eligible for a store-credit reselection within 24 hours of the original delivery or pickup.

Home & Sleep Outlet reserves the right to inspect the product before authorizing any return or reselection.

Product Condition

If your product arrives damaged, please contact us within 24 hours of receiving your order so we can assist you.

Approved replacements will be for the same product only.

Damage caused by misuse, negligence, accidents, or improper handling is not eligible for repair or replacement.

Once the product packaging has been removed and the merchandise is considered open, refunds and reselections are no longer available.

Custom and Special-Order Merchandise

Custom and special-order merchandise is made to your specifications and submitted for production at the time of purchase.

For this reason, cancellations, returns, exchanges, and reselections are not accepted.

A 50% deposit may be required at the time of purchase. This deposit is non-refundable and cannot be transferred or exchanged for any reason other than a verified manufacturer defect.

As-Is and Floor Model Purchases

All As-Is and floor model purchases are final sale and do not include manufacturer warranty coverage.

Bedding Accessories

Due to sanitary reasons, the following bedding accessories are non-returnable and final sale:

• Comforters
• Pillows
• Bed sheets
• Mattress toppers
• Other similar bedding products

Some bedding items may include a manufacturer warranty. Please refer to the warranty information included with your product.

Delivery Fees

Delivery fees are non-refundable.

An additional delivery fee will apply if a reselection requires a new delivery.

Home & Sleep Outlet proudly offers delivery service within 60 miles of our Rowlett showroom.

Delivery Fees

Delivery fees are based on the distance from our Rowlett showroom:

• Local Delivery (0–15 miles): $79.00

• DFW Metro (15–30 miles): $99.00

• Extended DFW (30–45 miles): $149.00

• Outskirts (45–60 miles): $199.00

Additional charges may apply for:

• A $20 per floor fee for each floor without elevator access

• Setup and assembly, which are priced separately from delivery

• Priority or expedited delivery services

Delivery Service Includes

Our delivery service includes:

• Delivery into your home

• Professional assembly of your furniture (if purchased at the time order was placed, this is a separate fee.

A signature is required at the time of delivery, and someone 18 years or older must be present to receive the order.

Scheduling Your Delivery

Your delivery can be scheduled for the next available date after purchase your sales associate will confirm with you.

Deliveries are available 7 days a week between 8:00 AM and 8:00 PM.

A 3-hour delivery window will be provided the evening before your scheduled delivery date.

Same-Day Delivery

Same-Day and After-3PM delivery options are available from our Rowlett showroom, subject to availability.

Same-Day Delivery requests made after 1:00 PM will incur a $99.99 priority delivery upgrade fee.

Please note:

Same-Day and Next-Day Delivery options are not available for purchases made online through homesleepoutlet.com.

Delivery Preparation

To ensure a smooth delivery experience, please:

• Remove any existing furniture that may block the delivery area

• Create a clear path to the room where furniture will be placed

• Protect exposed flooring if necessary

Our delivery team cannot remove or rearrange existing furniture.

Reporting Delivery Issues

Any damages or defects must be reported within 24 hours of delivery and must include clear photographs to arrange the appropriate service.

We carefully inspect products before they leave our warehouse. If your item arrives damaged, please notify us as soon as possible. All damage claims must be reported within 24 hours of delivery.

Please contact the store where your purchase was made or our online support team at: (214) 440-2358

Damage claims must include clear photographs of the affected area.

The claim review process will begin once photos are received.

Depending on the situation:

• Minor damages may be repaired in-home

• Major damages may require inspection to determine eligibility for replacement

Approved replacements will be for the same product only.

Service & Transportation Fees

In some cases, repairs may require the item to be transported to our warehouse for service. When this is necessary, delivery or pickup fees may apply.

Most products sold at Home & Sleep Outlet include a manufacturer’s warranty.

Warranty information is included with your product packaging.

Depending on the manufacturer, warranty claims may be handled:

• Directly with the manufacturer

• Through Home & Sleep Outlet as an authorized retailer

For quality control purposes, we may request photos of the issue before processing a warranty claim.

Delivery or pickup fees may apply when servicing items under warranty.

Furniture Protection Plan

For additional protection, Home & Sleep Outlet offers an extended Furniture Protection Plan through our third-party partner Montage Furniture Services (MFS).

This optional plan provides coverage beyond the manufacturer’s warranty.

Learn more about the protection plan here.

Home & Sleep Outlet does not offer installation services. Appliance accessories such as hoses, power plugs, and dryer vents (or any other accessories)are sold separately.

Customers are responsible for registering their appliances for warranty coverage on the manufacturer’s website.

At Home & Sleep Outlet, mattress returns, exchanges, and warranty claims are reviewed based on the manufacturer policy, product condition, original receipt, law tag, and approval requirements. Manufacturer programs may vary by brand, product type, and purchase channel.

Tempur Pedic

Tempur Pedic mattress return and exchange requests are reviewed under the manufacturer’s applicable requirements. If the mattress was purchased through Home & Sleep Outlet, the request must be reviewed by Home & Sleep Outlet first, since retailer purchases may follow different return and exchange procedures.

Pillows, power bases, flat foundations, bedding, accessories, closeout items, and final sale items may not qualify for return.

Sealy

Sealy mattress return and exchange requests are reviewed under manufacturer rules, with a recommended 30 night adjustment period.

Eligibility depends on product condition, receipt, law tag, manufacturer requirements, and approval. A return fee may apply when approved.

Stearns & Foster

Stearns & Foster mattress return and exchange requests are reviewed only when the purchase meets the manufacturer’s terms.

Purchases made through Home & Sleep Outlet must be reviewed by Home & Sleep Outlet based on the original sale, product condition, and manufacturer approval.

Foundations, power bases, bed frames, pillows, linens, and accessories may not qualify for return.

Nectar

Nectar mattresses may qualify for a 365 night trial under manufacturer rules.

Opened mattress return requests may be made after 30 days and no later than 365 days after delivery. Unopened mattresses can be requested for return immediately, but mattresses left unopened for more than 90 days may become ineligible.

Restonic

Restonic warranty claims should begin with the retailer where the mattress was purchased.

Home & Sleep Outlet will help review eligible Restonic warranty claims when the customer provides the original store receipt, law tag information, and clear photos of the mattress.

Sierra Sleep By Ashley

Sierra Sleep By Ashley products are reviewed under Ashley Bedding or Ashley Sleep policy, depending on the product.

Mattresses may have additional restrictions, inspection requirements, or manufacturer warranty handling.

Simon

Simon products purchased from Home & Sleep Outlet are reviewed under Home & Sleep Outlet’s return and manufacturer warranty process.

Returns, exchanges, or warranty claims may require the original receipt, product photos, law tag, product condition review, and manufacturer approval.

Sleep Tone

Sleep Tone warranty claims are reviewed based on defects in materials or workmanship.

Sleep Tone may exclude issues such as wear and tear, stains, misuse, improper maintenance, unauthorized alteration or repair, commercial use, and damage from transit or handling.

Jamison Bedding

Jamison Bedding warranty claims must normally be started through the retailer where the mattress was purchased.

Home & Sleep Outlet will help review and submit eligible Jamison claims when the customer provides the original receipt, law tag information, photos, and product details.

Non Qualifying Conditions

Items that are stained, damaged, abused, unsanitary, missing law tags, missing proof of purchase, altered, improperly supported, clearance, floor sample, final sale, or outside the allowed time frame may not qualify.

Bedding accessories may include pillows, protectors, toppers, sheets, comforter sets, and similar sleep accessories from brands such as Malouf, Blu Sleep, Ashley Bedding, Hallmart Collectibles, and related bedding vendors.

General Bedding Accessory Policy

Due to the personal nature of bedding products, many accessories may be non returnable once opened, used, washed, stained, damaged, or removed from original packaging.

Eligible returns or warranty claims may require the original receipt, photos, packaging, product tag, and manufacturer approval.

Malouf

Malouf products are reviewed based on product type. Bedding, pillows, protectors, and toppers may need to be unopened and unused to qualify for return.

Warranty coverage varies by product and may exclude stains, wear and tear, improper care, and unauthorized alterations.

Blu Sleep

Blu Sleep mattress and bedding claims are reviewed under the manufacturer’s limited warranty.

Warranty coverage is generally for manufacturing defects and does not automatically guarantee a return or refund.

Hallmart Collectibles

Hallmart Collectibles items may qualify for return only when they meet Hallmart’s condition and timing requirements.

Items may need to be in original condition and original packaging. Manufacturing defect claims may require proof of purchase and photos.

Ashley Bedding Accessories

Ashley Bedding accessories are reviewed under Ashley’s applicable return or warranty rules and Home & Sleep Outlet’s return process.

Eligible items may need to be in original condition with all accessories and parts.

Home & Sleep Outlet Review

Home & Sleep Outlet will review eligible bedding accessory claims based on the applicable product, brand, condition, and manufacturer requirements.

This policy applies to foundations, adjustable bases, bed frames, box springs, support systems, and similar mattress support products from brands such as Tempur Pedic, Sealy, Stearns & Foster, Knickerbocker, Ashley Bedding, and related vendors.

General Policy

Many foundations, power bases, adjustable bases, frames, and support items may be limited return or non returnable once opened, assembled, delivered, used, damaged, or installed.

Manufacturer warranty coverage may still apply when there is a qualifying defect.

Tempur Pedic

Tempur Pedic power bases, flat foundations, bedding, accessories, and similar items may not qualify for return.

Stearns & Foster

Stearns & Foster power bases, foundations, bed frames, pillows, linens, and accessories may not qualify for return.

Knickerbocker

Knickerbocker bed frames and support products may qualify for manufacturer support when there is a defect.

If the product is defective, replacement parts or a replacement product may be provided when approved.

Ashley Bedding Foundations

Ashley Bedding foundations and support items are reviewed based on Ashley’s applicable return or warranty rules, product condition, proof of purchase, and manufacturer approval.

Home & Sleep Outlet Review

Home & Sleep Outlet will review each request based on product condition, proof of purchase, manufacturer requirements, and whether the item qualifies for return, exchange, repair, replacement, or warranty support.