Cancellations & Return Policy Guidelines

The following terms apply only to online purchases financed directly through Synchrony Financial:

• Cancellations: You may always cancel your order prior to receipt of goods. For delivery, please let us know at least 48 hours before your scheduled delivery day.
• Right to Return: Consumers have the right to return products for a refund within 5 Days of receiving it, regardless of the reason (including change of mind or dissatisfaction with the product).
• Return Authorization: Consumers must contact our customer service to obtain a return authorization within 5 days of receiving their order. Returns initiated after this period will not be accepted.
• Condition of Returned Items: All returned items must be in new and unused condition. This includes: original packaging intact, and all tags, labels, and accessories included. Items that show signs of use, wear, or attempted installation will not be eligible for a refund.
• Return Shipping: Consumers are responsible for the cost of return shipping.
• Restocking Fee: A reasonable restocking fee applies. Please note that delivery and shipping charges are non-refundable, and a 25% restocking fee will be applied to the refund to cover processing and handling costs.
• Exclusions: Returns will not be accepted for items that do not meet the conditions outlined in this policy. Specifically, items returned without prior authorization, after the 5-day authorization period, special order merchandise, or in a condition that does not comply with our requirements will be declined.
• Communication: For any questions or issues regarding returns, consumers should contact our customer service team at (214) 440-2358 or support@homesleepoutlet.com for assistance. We are here to help ensure a smooth return process.