Purchase Agreement & Return Policies

Please review our terms of sale. Policies differ strictly based on your method of purchase and financing.

Important Notice

Standard in-store purchases and non-Synchrony online purchases are subject to our strict All Sales Final policy. However, online purchases financed exclusively through Synchrony Unifi are subject to a separate cancellation and return policy as outlined below.

Online Purchases Financed via Synchrony

Cancellations & Return Policy Guidelines

The following terms apply only to online purchases financed directly through Synchrony Financial:

  • Cancellations: You may always cancel your order prior to receipt of goods. For delivery, please let us know at least 48 hours before your scheduled delivery day.
  • Right to Return: Consumers have the right to return products for a refund within 5 Days of receiving it, regardless of the reason (including change of mind or dissatisfaction with the product).
  • Return Authorization: Consumers must contact our customer service to obtain a return authorization within 5 days of receiving their order. Returns initiated after this period will not be accepted.
  • Condition of Returned Items: All returned items must be in new and unused condition. This includes: original packaging intact, and all tags, labels, and accessories included. Items that show signs of use, wear, or attempted installation will not be eligible for a refund.
  • Return Shipping: Consumers are responsible for the cost of return shipping.
  • Restocking Fee: A reasonable restocking fee applies. Please note that delivery and shipping charges are non-refundable, and a 25% restocking fee will be applied to the refund to cover processing and handling costs.
  • Exclusions: Returns will not be accepted for items that do not meet the conditions outlined in this policy. Specifically, items returned without prior authorization, after the 5-day authorization period, special order merchandise, or in a condition that does not comply with our requirements will be declined.
  • Communication: For any questions or issues regarding returns, consumers should contact our customer service team at (972) 800-4052 or support@homesleepoutlet.com for assistance. We are here to help ensure a smooth return process.

Standard Terms of Sale (In-Store & General Online)

For all in-store purchases and online purchases not financed through Synchrony, the following standard Purchase Agreement and Terms of Sale apply:

1
ALL SALES FINAL Sales are strictly final. No returns, refunds, or exchanges once the invoice is signed/received.
2
PAYMENT & NULL/VOID If balance is not paid by due date, this invoice is null and void; deposits are forfeited as a restocking fee.
3
LIABILITY & SETUP Setup requires a paid fee. Teams will NOT move existing furniture or electronics. Pathways must be clear.
4
C.O.D. PAYMENTS Balance due in exact cash ONLY. No personal checks. Drivers carry no change.
5
BUILDING ACCESS Teams will not hoist furniture or modify homes. If items don't fit entryways, customer assumes full responsibility.
6
MISSED DELIVERIES Forfeits delivery fee. Redelivery fee applies for new attempt.
7
STORAGE & ABANDONMENT $25/day fee after 48 hours. Items left 14+ days are abandoned; order canceled, deposits forfeited.
8
CONCEALED DAMAGE Must report with photos within 24 hours of receipt, or claim will be denied.
9
WARRANTIES Warranties voided by stains, pet damage, soiling, or removed law tags.
10
MATTRESS POLICY No returns/exchanges once plastic is opened. No comfort guarantees.
11
ID VERIFICATION Valid Gov ID matching invoice required for receipt.
12
SELF-TRANSPORT Customer assumes all liability once merchandise leaves the loading area.
13
PRODUCT VARIATIONS Colors may vary due to natural wood/fabric/lighting. Floor models sold AS-IS.
14
ETA DELAYS Delivery dates are estimates. Transit delays do not justify cancellation/refunds.
15
THIRD-PARTY FINANCING Agreement is strictly with lender. Home & Sleep Outlet has no control over terms or disputes.
16
CHARGEBACK AGREEMENT Signing confirms fees are non-refundable. Unjustified chargebacks go to collections.