Shipping policy

Shipping & Delivery Policy
Thank you for choosing Home & Sleep Outlet. Whether you are shopping with us online or visiting our Rowlett showroom, we strive to get your products to you as quickly as possible.

1. Delivery & Shipping Options

  • Nationwide Online Shipping: We offer shipping for online orders. Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your items.

  • Local Delivery: We provide professional local delivery services to Rowlett, TX, and surrounding North Texas areas.

  • In-Store Pickup: You may pick up your items for free at our showroom: 6501 Dalrock Rd., Suite 224, Rowlett, TX 75089.

2. Fast Order Processing We know you want your new home goods fast! We process all orders within 1 business day. You will receive a notification once your order has been dispatched or is ready for pickup.

3. Inspection & Same-Day Reporting (Mandatory) Because we operate a Final Sale policy, we require immediate action if an item arrives damaged or defective:

  • Same-Day Requirement: Customers must contact us on the same day of delivery to report any damages or defects.

  • Replacement Policy: Items reported as damaged or defective upon arrival on the day of delivery will be replaced immediately.

  • How to Report: Email support@homesleepoutlet.com or call 214-463-6531 immediately upon discovery. Please include photos of the damage and the packaging.

4. Shipping Rates & Estimates

  • All shipping and delivery fees are non-refundable.

  • Shipping rates for online orders are generated in real-time by our carriers at checkout.

5. Missed Deliveries & Address Errors Please ensure your shipping address is correct at checkout. If a package is returned to us due to an incorrect address or a missed delivery appointment, the customer may be responsible for additional shipping charges.

Contact Us

  • Address: 6501 Dalrock Rd., Suite 224, Rowlett, TX 75089

  • Phone: 214-463-6531

  • Email: support@homesleepoutlet.com